Refund policy

Return & Refund Policy

At Crunchum Foods, we want you to enjoy every crunch. Because our products are freeze-dried food items, we follow food-safety guidelines to keep every pouch fresh and safe. Please read our return policy below.

Unopened Items

Unopened products in their original, sealed packaging can be returned within 14 days of delivery. To start a return, email us at care@crunchum.in with your order number and reason for return, and our team will guide you through the process.

Opened Items

As a food product, opened items cannot be returned for hygiene and safety reasons. However, your satisfaction matters to us. If there is any issue with your order — such as a damaged, defective, or unsatisfactory product — please reach out to care@crunchum.in. We will look into it and work with you to find a fair solution.

How to Initiate a Return or Raise an Issue

For any return, refund, or product concern, contact us at care@crunchum.in. Please include your order number and a brief description (and photos, if the product arrived damaged). We aim to respond promptly and resolve every issue to your satisfaction.

Refunds

Once an approved return is received and inspected, any applicable refund will be processed to your original payment method. You will be notified by email once your refund has been initiated.