Shipping policy
Shipping Policy
At Crunchum Foods, we work to get your freeze-dried fruit snacks to you as quickly and safely as possible. This Shipping Policy explains how we process and deliver orders.
Order Processing
Orders are typically processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed on the next business day. Once your order is dispatched, you will receive a confirmation with tracking details by email or SMS.
Shipping Coverage
We currently ship across India. We use trusted third-party courier partners to deliver your order. Delivery availability may vary depending on your location and PIN code serviceability.
Delivery Timelines
Estimated delivery timelines after dispatch are generally:
- Metro cities: 3–5 business days
- Other locations: 5–8 business days
These are estimates only. Actual delivery times may vary due to your location, courier availability, weather, regional restrictions, or other circumstances beyond our control.
Shipping Charges
Shipping charges (if any) are calculated and displayed at checkout before you complete your order. Any applicable free-shipping offers or thresholds will be shown on our website or at checkout.
Order Tracking
Once your order is shipped, we will share a tracking link so you can follow its progress. Please allow some time for tracking information to update after dispatch.
Delivery Issues
Please ensure your shipping address and contact details are accurate and complete at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If a delivery attempt is unsuccessful, our courier partner may make additional attempts or return the package to us. If your order is returned to us as undelivered, we will contact you to arrange re-shipment (additional charges may apply) or process a refund as appropriate.
Damaged or Missing Items
We take care to pack your order securely. If your order arrives damaged, or if any item is missing, please contact us at care@crunchum.in within 48 hours of delivery, including your order number and photographs of the package and product. We will investigate and work with you to resolve the issue.